These General Terms and Conditions of Sale govern the sale of merchandise by ANDREA VENTURA LLC ("ANDREA VENTURA" or "we") to you or through the US section of ANDREAVENTURADESIGNS.COM. (the "Site"). The sale is available only for purchases exclusively within the Continental United States and Alaska. Your use of the Site to purchase merchandise or otherwise, indicates your agreement to follow and to be bound by these General Terms and Conditions of Sale, our Privacy Policy, which is hereby incorporated by reference, other notices which may be posted on the Site, and all applicable laws and regulations. Please read these General Terms and Conditions of Sale carefully before accessing and using this Site.

 

Orders

All orders are subject to written acceptance by ANDREA VENTURA LLC. Orders will be confirmed in writing, by e-mail. Once accepted, the order may not be changed or cancelled except as otherwise provided for in this Terms and Conditions or as required by applicable law.

Customers may also place orders by emailing info@andreaventuradesigns.com 24 hours a day seven days a week or by calling (305) 785-6023 Monday - Friday from 9:30 am to 8:00 pm EST from anywhere in the United States.

For each product selected on the ANDREAVENTURADESIGNS.COM website, a summary page will be displayed featuring a photograph of the item, its colors, catalog code, unit price. It is the responsibility of the customer to check that this displayed information accurately reflects their selection before confirming their order.

Upon confirmation, the order will be sent to ANDREA VENTURA LLC. for processing. While every effort will be made to ensure the color, design, and style of the ANDREA VENTURA LLC. products displayed on the ANDREAVENTURADESIGNS.COM website are representative of the original products, slight variations may occur for technical and other reasons. Accordingly, ANDREA VENTURA LLC. shall not be liable for any error or inaccuracy in the photographs or graphical representations of ANDREA VENTURA LLC. products displayed on the ANDREA VENTURA LLC website. If the customer has any questions about the products, they may contact the customer service department by emailing info@andreaventuradesigns.com or calling (305)785-6023.

ANDREA VENTURA LLC. has the right to cancel any order placed by a customer with whom it has had a dispute concerning a prior order, or if ANDREA VENTURA LLC. has reasonable ground to suspect that such customer has violated these Terms and Conditions, or is engaged in fraudulent or grey market activities. ANDREA VENTURA LLC. also has the right to refuse orders exceeding either $5,000.

 

Availability

ANDREA VENTURA LLC. reserves the right to change the assortment of items offered on the ANDREAVENTURA.COM website from time to time without prior notice to the customer.

ANDREA VENTURA LLC will not be liable if any product is out of stock or otherwise unavailable. In the circumstance that any item a customer selects becomes unavailable after confirmation of the order, the customer service unit will inform the customer by phone or e-mail as soon as possible.

The customer will have the option to choose another product or cancel their order, unless the order which was made was a multiple order, in which case the customer service unit will inform the customer by phone or email to communicate which part of the order will ship. The customer will only be charged for the part of the order which is shipped and may then choose another item to replace the unavailable item, which will be processed as a separate order.

 

Confirmation of Orders

ANDREA VENTURA LLC records evidence of all transactions between ANDREA VENTURA LLC and its customers. In the event of a dispute between ANDREA VENTURA LLC. and one of its customers relating a transaction conducted on the website, the data recorded by ANDREA VENTURA LLC. shall be treated as evidence of the details of the transaction.

 

Prices and Payments

The prices of ANDREA VENTURA LLC. products are indicated in US $, excluding taxes and shipping costs. ANDREA VENTURA LLC. charges state, county and local tax as required by applicable law. ANDREA VENTURA LLC. reserves the right to modify the price of products offered on the andreaventuradesigns.com website at any time without prior notice to the customer. The customer will be charged the prices displayed on the ANDREAVENTURADESIGNS.COM website at the time the order was confirmed provided that the products are available at that time. The customer is required to pay for any order placed on the ANDREAVENTURADESIGNS.COM. website immediately upon confirmation. We only accept payment by credit card.

All order are payable in US $. We only accept payment by credit card. All order are payable in US $. We accept the following credit, charge and debit cards: American Express ®, MasterCard ®, and Visa ® . Please note that your order must contain both a U.S. billing and U.S. delivery address. Orders with billing and shipping address other than a U.S address will not be processed. Your order will only be dispatched once ANDREA VENTURA LLC. has verified your payment method, verified the provided information, and received authorization to process your payment.

The customer's credit card will only be charged when their order is dispatched. If any of the products in the order are unavailable, ANDREA VENTURA LLC. will only charge the price, taxes and shipping costs for the goods available.

 

Reservation of Title

Products ordered by customers will remain the property of ANDREA VENTURA LLC. until ANDREA VENTURA LLC. has received full payment thereof. If there is any problem with payment, the customer is responsible to return the goods received to ANDREA VENTURA immediately upon request.

The customer accepts all risk for the goods (including loss, theft, or damage of any order) upon shipment.

 

Delivery Zone

Goods purchased via the ANDREAVENTURADESIGNS.COM website may only be delivered within the Continental United States, including Alaska, and excluding Hawaii, Puerto Rico, Guam, and all other U.S. possessions and territories situated outside of North America.

Any delivery address situated outside this zone will be refused during the ordering procedure. ANDREA VENTURA LLC. will not process any order for which a post office box or APO/FPO address is provided. ANDREA VENTURA LLC. will not ship to hotels.

Goods will be shipped to the delivery address specified during the ordering process.

 

Shipping Costs

The customer will be asked to select the shipping method as a part of the ordering procedure.

Delivery costs depend on the value of the order and the delivery service chosen.

Ground:
It will be delivered within 1 to 7 days from the shipment date.

Second Day:
It will be delivered within 2 business days from the shipment date.

Overnight:
It will be delivered within 1 business day from the shipment date.

 

Time Required for Delivery

During the ordering procedure, ANDREA VENTURA LLC will inform the customers of the standard time required for delivery and the various forms of delivery available for the goods purchased.

However, ANDREA VENTURA LLC. reserves the right to divide the order into partial shipments. In this case, the customer's credit, charge or debit card will only be charged for a single shipment.

 

Problems of Delivery

Any failure to deliver or a delivery exceeding ten [10] business days from the shipment date should be reported to our customer service department as soon as possible. In order for your claim to be accepted, please notify us within a maximum of thirty [30] calendar days from the date of confirmation of your order.

Once you confirm receipt of the order, you should check the order to confirm accuracy. If there are any discrepancies, you should immediately contact the customer service unit by emailing info@andreaventuradesigns.com or by calling (305)785-6023 to report the issue.

If the products ordered do not conform with the original order, or you are not satisfied, you may request a return or exchange in accordance with the Return Policy.

 

Return Policy

You may return any online purchase, if it was not a custom order, if it is not damaged or shows signs of use,with a return authorization number to our customer service center within 30 days from the date of delivery for a refund or exchange. For a return authorization number please e-mail customer service at info@andreaventuradesigns.com or call (305)785-6023.

All returns must include the original sales receipt and be returned in original packaging. Please ship all item(s) pre-paid and insured. ANDREA VENTURA LLC. is not responsible for loss or damage of returned shipments. Please note that all returns and exchanges are subject to a quality assurance inspection process before they are accepted. Any item with signs of wear, damage, or alteration (e.g. re-sized by a jeweler other than ANDREA VENTURA LLC.) cannot be accepted.

a) Returns to out customer service center

You may return your online purchase, if it was not a custom order, if it is not damaged or shows signs of use, with a return authorization number, to our customer service center for a refund or exchange. For a return authorization number please e-mail customer service at info@andreaventuradesigns.com or call (305)785-6023.

Your refund will be credited back to the same card used to make the original purchase on site. If the exchanged item is greater in value, you will be charged the difference. If the exchanged item is less in value, you will be credited the difference. Gift recipients are entitled- to an exchange of equal or greater value only. Original shipping charges will be refunded. If the online purchase is returned for an exchange you will not be charged for shipping costs related to the second shipment.

 

Repairs

For any repair inquiries, please contact our customer service department emailing info@andreaventuradesigns.com or by calling (305)785-6023.

 

Authenticity Guarantee

ANDREA VENTURA LLC. guarantees the authenticity of all products purchased through the ANDREAVENTURADESIGNS.COM website.

 

Disclaimers and limitations of liability

Under no circumstance whatsoever shall ANDREA VENTURA LLC. be liable for any loss arising out of or in connection with the use of the Site. Other than as required by applicable consumer protection law or insurance law, if any, in no event will ANDREAVENTURA LLC. be liable for errors or omissions in this information or for any losses or damages, direct, indirect, incidental, special or consequential resulting from your use or misuse of, or reliance on, any such information.

 

Binding agreement

ANDREA VENTURA LLC's order confirmation and these General Terms and conditions of Sale shall be the final and integrated agreement between ANDREA VENTURA LLC and you on the on the matters contained in this General Terms and Conditions of sale.

 

Intellectual property and trademarks

All trademarks, logos and service marks (the "Trademarks") which appear on this Website are registered and/or unregistered ANDREA VENTURA LLC trademarks. Nothing contained in the website should be construed as granting by implication or otherwise, any license or right to use any trademark displayed on this website without the written permission of ANDREA VENTURA LLC. You have permission to electronically copy and print hard copies of pages from this website solely in connection with non-commercial purposes related to placing an order or shopping with the website. Unless we give you specific permission in advance, any other use of this website, its content and its information, are strictly prohibited.

 

Copyright

All contents of this site are ANDREA VENTURA LLC. copyright. All rights reserved.